“Nothing in this world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent. The slogan 'Press On!' has solved and always will solve the problems of the human race.” - Calvin Coolidge

The Carew’s, Owners of STRACT HQ, come from a long line of veterans and first responders – you could say it’s, ‘in their blood.’ They have a long history of service to our country with the military, law enforcement, nursing, firefighting, and emergency services. Mike Carew is a combat infantryman, and Lori Carew is a tough-as-nails registered nurse. We offer a combined 53 years of professional background experience from the energy businesses, governmental operations, and health care practices. We leverage these proficient skills to provide you with the experience you are seeking in the beautiful Texas Hill Countryside.

Our Top 5 Mission Objectives:

1. Your Satisfaction -- We provide top-tier customer service from top-tier individuals.

2. Your Property -- What experience are you trying to sell guests, and are you in control of that process?

3. Your Budget -- Are you priced correctly? How do you know that?

4. Your Processes -- Your workflows and process steps need to be scalable and highly efficient.

5. Your Data -- Do you know your demographics? Your benchmarks? Your metrics? Why not?

All Of Our Mission Objectives:

Owner Care:

• Ensuring that our Owners are providing an experience for their Guests, not just a place to sleep

• Setting our Owners up for success by providing them with the tools and resources they need

• Taking the time to go over every single detail during the integration process (we do not charge integration / set-up fees)

• Giving our Owners as much control and access as possible so that they can manage their properties from anywhere in the world

Customer Service:

• We believe that when a Guest calls for service, help, assistance, or maintenance, we stand at the ready and our response must be quick and on-target

• Tracking customer service requests and ensuring our 24/7 call center operates efficiently and as expected

• Hospitality driven with a focus on improving guest satisfaction during their stay

• We are self-motivated to go above-and-beyond for our Owners & Guests

Structure, Technology, & Process:

• We are built from the top down: based on the needs of the Owner, the Guests, & property crews

• Eliminating pain points through established lean management and proven, written processes

• Eliminating non-value-added costs such as brick-and-mortar office buildings, employee labor costs, and overhead infrastructure costs

• Our booking and scheduling platforms are the-best-in-class

Market Exposure:

• Maximizing your market exposure to get you the bookings you need

• Having unlimited channels for you to utilize to broaden your online presence

• Hard literature for mailings and distribution available, upon request

• Advertising through Google, Facebook, & Twitter, upon request

Housekeeping & Property Maintenance:

• Creating 100% accountability for housekeeping and maintenance so that our Owners can be confident that their properties are cared for properly

• Offering full or a-la-carte monthly, quarterly, & annual cost-effective maintenance services

• Our crews stay highly mobile, at the ready, with the ability to work 100% remotely

• Custom & concierge services are available, upon request

Call us for a free consult: 832-375-5411

or email us at: stracthq@gmail.com

OUR MISSION STATEMENT